Autohaus of McAllen

Francisco Rodriguez 4 months ago

A/C on 2016 Mercedes Benz C-300 stopped working. It was repaired rather promptly once needed parts arrived. Excellent service all the way from beginning to end. Highly recommend it! Thanks Mr. and Mrs. Escalona, truly appreciate your help with these matters!

Oscar Garcia 8 months ago

As others have said, this was genuinely the most unpleasant experience I’ve had, well done on earning that title. I called to ask about an oil change and if they could service my Porsche, the gentleman on the phone answered with pure sarcasm and condescension, wouldn’t give me a straight answer. I brought it in anyway, and any questions I had were met with a “we’ve been doing this for 30 years, stop asking questions” attitude. The gentleman who does the work doesn’t say hi or acknowledge you when you walk in, doesn’t ask anything about your vehicle or what you need, he just looks at the receptionist and waits for her to tell him what’s going on despite you standing right there. They don’t do appointments, they just say “if you bring it in the morning, we might get to it same day” as if we don’t have jobs and need to plan ahead. When I brought in my car, they promised it would be done long before the end of the day and they would call me. 4:30 PM rolls around and I needed to plan whether or not I would need to get an uber to pick up my car. I called to confirm and the gentleman simply said “ITS NOT READY, WE’LL CALL YOU WHEN ITS READY” - and hung up. At 5:40 PM they finally called

Jose Rojas a year ago

Spoke with him on the phone about issues that my 2007 BMW 328i was having, my case was one that could not be helped, but he was very knowledgeable and gave me insight into the history of European vehicles and what problems could arise with lack of correct maintenance. It was a very informative talk for me and i have always done the maintenance for my vehicle since i purchased it and have done plenty of research on it myself. If i am ever to own another European vehicle, this will be my go to location, and i will recommend Autohaus to any friends/family that have problems with said vehicles.

Alberto Lindsey 2 years ago

This is the only place in the Valley I trust to work on my car. I grew up working on cars so I have some knowledge in mechanic/tech work and I always know when a shop is trying to overcharge me or charge me for things my car doesn't need. The owner is very knowledgeable and will explain mechanical problems to you in a way you will understand, often using simple analogies. Highly recommend this place if you have a European car. Don’t go to the dealer or another shop unless you want to deal with dishonest people looking to overcharge you!

Allan Lozano 4 years ago

Mr. and Mrs. Escalona are awesome! I got some major maintenance services on my Benz and it is running very smooth. Mr. Escalona’s knowledge about foreign cars is superb. His prices are extremely reasonable and his advice is honest. They were open late until they finished all my major services the same day. Highly recommend!